The Power of the Double Thank You

The best transactions involve a double thank you.

Maybe you're at a coffee shop. You place your order and swipe your card. The barista replies, "thank you." When she delivers your cup of coffee, you echo back, "thank you."

The barista is better off with your cash. You're better off with your coffee.

The double thank you isn't about niceties. It's about choosing to engage in the world as a positive sum game. Both parties walk away from an exchange improved by the exchange.

The power of a double thank you can be applied to all walks of life. It's not just about exchanging money for goods or services. The same mindset is powerful for relationships and all human interactions.

Imagine for a moment if every interaction you participated in, both you and the other person walked away better off. Can you truthfully say that's the case? If yes, then congratulations Mister Holier Than Thou. If not, maybe there's an opportunity to reevaluate how you engage with the world.

Again, it's not about niceties. We all have a choice of how we choose to engage with the world and with others. And today, I'm reminding myself to reach for mutually beneficial encounters.

Thank you.

From What I Need to What I Can Do For You.

The job market is not as scary as it seems if you're willing to change your approach.

The easy approach is scouring job boards with a mindset that "I need an job" and blasting out resumes with generic cover letters. The mindset behind this usually overemphasizes the need.

But – this enhances the difficulty level of finding a job. Businesses don't give two shits about your needs as an applicant. That's harsh. But it's true. They can't afford to hire, let alone pay people on the basis of needs.

Instead of focusing on your needs - when applying, you should focus on how you can help a business meet its needs. How you can bring value to the enterprise.

Behind every business is a person or group of people. They all have needs, too. They all have families. They all have bills to pay. But if the business doesn't make money, none of that matters.

So businesses look for ways to maximize the value of their time and dollars. This is especially true when it comes to hiring. Evaluating a candidate is often an evaluation of opportunity costs. In other words, everything a business says yes to means several things it says no to.

Consider a simple scenario:

A business needs help with bookkeeping, office management, and marketing. It has a $50k annual budget for these.

Sally has a family and a high rent. She needs to make at least $50k per year, but she has 10 years experience in a narrow range of skills. She also isn't interested in learning new things. If the business hires Sally for $50k and she can only do bookkeeping and manage the office, it still needs someone to assist with marketing.

April is fresh out of college. Somehow she managed to walk out without debt. She doesn't need a lot to live on and at this phase in her career she values experience more than money. She's got some basic skills and an eagerness to learn. If the business hires April for $35k and she can take on some of the marketing and is willing to manage the office, then it still has $15k in the budget to go out and find bookkeeping help.

This isn't meant to be a perfect thought experiment. It's intended to paint a picture of the choices business face when they hire - and contrast the difference between an applicant's needs and an applicant's ability and willingness to create value.

It should be obvious that hiring the younger, eager, less expensive candidate and finding a creative solution for the other tasks is a better decision for the business.

It's often easy on the job market to overlook that businesses are made up of people. It's also easy to put too much emphasis on your immediate circumstances.

Fight the impulse. Instead, find a way to focus on the needs of the business.

 

If Your Friends Call You Crazy, Don’t Sweat It

“I’m not going to law school.”

When I first told a friend what I planned to do, he asked if I needed clinical help.

“I don’t want to wait around,” I said. “I hate sitting in a classroom and I want to start something now.”

Before the words even left my mouth I knew we were on different wavelengths. 

He had just finished his first year at one of the most prestigious law schools in the country. His course was charted already. He was comfortable in it. I wasn’t. I didn’t know what I wanted.

I needed a big challenge and I wanted something that sounded impressive to me. That’s it. 

I felt confident I could scratch those itches cheaper. I hated the idea of amassing a huge debt load in exchange for 3.5 years of suffering in an artificially-lit lecture hall. Even the lucrative salary prospect didn’t bring me comfort. 

I was searching for a solution. It didn’t have to pay big. But it had to be exciting. It had to challenge me. And it had to lead to something I felt worthy of my time and energy.

To be continued…

Get Ready to Crash Your Career

https://www.facebook.com/mitchell.earl/posts/10219181507075438

 

About Mitchell


Mitchell is a cowboy turned startup professional and Director of Marketing @ Crash. He’s a former champion meat grader. Author of Don’t Do Stuff You Hate. Narrator of Why Haven’t You Read This Book? And previously Chief of Staff at Ceterus – where he helped scale a team from 20 to 150 while quadrupling revenue.

He’s radical about creating a better future and helping others do the same. Unsolvable problems and conspiracies are his favorite conversation genres. The keys to his heart – fine Bordeaux and Hemingway novels.

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